Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–10 business days |
| Express Shipping | 1–5 business days |
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take up to 48 hours to appear after shipment.
International Shipping
Terra1 ships to selected international destinations. International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in the product or shipping price.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order. Terra1 is not responsible for orders shipped to incorrectly provided addresses. Additional shipping charges may apply if an order must be resent.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at:
Email:simrangrewal281@gmail.com .We will work with the shipping carrier to investigate and assist in resolving the issue.
Delivery Delays
While we strive to meet all delivery estimates, Terra1 cannot guarantee delivery dates and is not liable for delays caused by shipping carriers, customs clearance, severe weather, or other unforeseen circumstances.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: simrangrewal281@gmail.com
If Terra1 is based in New Zealand, I can also tailor this policy with NZ-specific delivery timeframes, courier providers (NZ Post, Aramex, CourierPost, DHL), and your actual shipping rates.